Bridging the gap…between the business of medicine and the practice of medicine.

September / October 2010:
Top-Tier Communication

Now is the time to review and update your communication skills. If you haven’t revisited this topic in a while, you may be missing crucial information about how to incorporate new technology into your interaction with patients along with a fresh look at ways to make the most of your ever-shrinking time with patients.

In This Issue:

• Introduction
• The Impact of Effective Communication
  Make the time to put good communication techniques to work in your practice to enhance patient adherence, cost savings, and other benefits
• How to Build Rapport
  Follow these tips to create connections with established as well as new patients.
• Handling Difficult Encounters
  Use strategies that can defuse these stressful situations.
• Technology and Communication
  Understand how to make the most of e-mail and e-visits while addressing potential problems.
• The Legal Aspect of Communications
  Learn how to prevent unintended, unauthorized disclosures in telephone and online communications.
• Resources: For More Information